Question 1

How do I book?

Accepted Answer

You can book via our website, email, telephone or Facebook messenger. Alternatively pop into our office and we can book any excursions you are interested in! All our details are on the Contact Us section of our website.

Question 2

When should I book?

Accepted Answer

Some tours such as the Shark Experience and Turtle Walks are very popular and it is recommended to book as soon as you have decided to join us, to avoid disappointment! Otherwise contact us as early as you wish or call in to our office and we can organise some fun activities for your holiday.

Question 3

Can I pay on the day?

Accepted Answer

Yes! You can pay in cash when you arrive at the beginning of your excursion.

Question 4

What currency can we pay in?

Accepted Answer

We accept Euros (€), Cape Verdean Escudos (CVE), Pounds (£), credit card or PayPal.

We can also arrange bank transfer as payment if you contact us in advance.

Question 5

Can I pay via Paypal?

Accepted Answer

Yes, we accept Paypal payments.Payment can be made online via PayPal to info@explorecv.com or in person at our Santa Maria office.Please note:If your payment to us is made via PayPal, they will deduct a non-refundable transaction fee of approximately 2.9% - 3.5% (depending on country of origin) before we receive the money. Should you wish to cancel your booking, we will refund 100% of the money we receive, if cancelled at least 24 hours before or accompanied by a doctor’s certificate.

Question 6

Booking, payment & cancellation policy

Accepted Answer

Booking & Payment Information:

To secure your booking, we require a deposit of 20% of the excursion cost.
Payment of the deposit can be made online via PayPal to info@explorecv.com or in person at our Santa Maria office.

We accept Euros (€), Cape Verdean Escudos (CVE), Pounds (£), credit card or PayPal.

The remaining balance can be paid in cash to the guide during the tour, via PayPal, or by credit card/cash at our Santa Maria office.

Cancellation Information:

100% refund available if cancelled at least 24 hours prior to excursion start time.

In case of sickness, 100% refund available up to excursion start time if accompanied by a doctor’s certificate.

Please note:
If your payment to us is made via PayPal, they will deduct a non-refundable transaction fee of approximately 2.9% - 3.5% (depending on country of origin) before we receive the money. Should you wish to cancel your booking, we will refund 100% of the money we receive, if cancelled at least 24 hours before or accompanied by a doctor’s certificate.

Question 7

What equipment do we need to bring?

Accepted Answer

We provide all the equipment necessary for every excursion.
We always recommend you bring sun protection as the sun in Sal is strong, as well as cameras to capture the best of your excursion!
There are a few excursions (as listed below), where you will get wet, so swimwear and a towel are advised.

Seadoo Safari:
As our Seadoo Safari is a sea based snorkelling excursion, you will need to bring swimwear and a towel.
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Shark Experience:
On our Shark Experience, our guests wade out into the water with sharks, therefore suitable clothes and a towel will be necessary. Sea shoes will also be required, but don’t worry if you don’t have any, there is the opportunity to hire suitable shoes at Shark Bay for €3.
​
Sal Island Tour:
As part of our Sal Island Tour we visit the crater of an extinct volcano and you have the opportunity to float in a therapeutic salt lake, so swimwear and a towel will be needed if you wish to take part in this activity.

Question 8

Are we guaranteed to see the sharks, turtles and birds?

Accepted Answer

As these are nature excursions to see animals in their natural habitat we cannot guarantee that you will see the wildlife anticipated on your excursion. However, we have designed these excursions to maximise your chances of seeing all the wildlife advertised and it’s our belief that you will see the animals you are expecting to see.

Question 9

What languages are the tours offered in?

Accepted Answer

Our tours are offered in 
- English
- German
- Dutch
- French
- Spanish
- Portuguese
- Polish.

Question 10

Where do we meet for excursions? Do you offer hotel pick up and drop off?

Accepted Answer

Yes! We meet guests at their hotel reception at the start of our excursions and drop them back at their hotel at the end of the excursion.

Question 11

What vehicles will we be travelling in during our excursions?​

Accepted Answer

We have several new air-conditioned minibuses that we use for our excursions. We also have a 4x4 and a Land Rover Defender that we may use for smaller groups. All our vehicles are suitably insured and regularly maintained. All our vehicles have seatbelts. At Explore Cape Verde all our drivers are suitably qualified, professional and trustworthy.

Pick-up trucks are a common vehicle used for excursions here on Sal. However, guest safety and comfort are paramount at Explore Cape Verde, so we do not use pick-up trucks to transport our guests.

Question 12

Do you offer group discount?

Accepted Answer

Yes, contact us and we can inform you of our group offers!

Question 13

Do you have excursions for children and do they need to be accompanied by an adult?

Accepted Answer

Yes! We have a variety of excursions suitable for children or for the whole family. Children are welcome on our Shark Experience, Sal Island Tour and Birdwatching.
Children need to be accompanied by an adult at all times.

Question 14

Can you provide tours for those with disabilities?

Accepted Answer

Yes! Contact us and we can arrange tours adapted to your specific needs.

Question 15

Can you provide private tours?

Accepted Answer

Yes! We are happy to provide private tours. Contact us for more details.

Question 16

Are you fully licensed?

Accepted Answer

Yes, Explore Cape Verde is fully licensed and insured to ensure your complete safety and security on all excursions. We also have a specific Endangered Species Licence allowing us to legally observe nesting loggerhead turtles, lemon sharks and the rare birds on the island.

FAQs