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FAQs
Got questions? We have answers!
Here are some of our most frequently asked questions about booking our excursions.
Of course, if you don't see your question here, don't hesitate to reach out and contact us!
You can book via our website,(https://www.explorecv.com/book-now) email, telephone or Facebook messenger. Alternatively pop into our office and we can book any excursions you are interested in! All our details are on the Contact Us (https://www.explorecv.com/contact)section of our website.
Some tours such as the Shark Experience and Turtle Walks are very popular and it is recommended to book as soon as you have decided to join us, to avoid disappointment! Otherwise contact us as early as you wish or call in to our office and we can organise some fun activities for your holiday.
Yes! You can pay in cash when you arrive at the beginning of your excursion.
We accept Euros (€), Cape Verdean Escudos (CVE), Pounds (£), credit card or PayPal.
We can also arrange bank transfer as payment if you contact us in advance.
Yes, we accept Paypal payments.
Payment can be made online via PayPal to info@explorecv.com (mailto:info@explorecv.com)or in person at our Santa Maria office.
Please note:
If your payment to us is made via PayPal, they will deduct a non-refundable transaction fee of approximately 2.9% - 3.5% (depending on country of origin) before we receive the money. Should you wish to cancel your booking, we will refund 100% of the money we receive, if cancelled at least 24 hours before or accompanied by a doctor’s certificate.
Booking & Payment Information:
To secure your booking, we require a deposit of 20% of the excursion cost.
Payment of the deposit can be made online via PayPal to info@explorecv.com (mailto:info@explorecv.com)or in person at our Santa Maria office.
We accept Euros (€), Cape Verdean Escudos (CVE), Pounds (£), credit card or PayPal.
The remaining balance can be paid in cash to the guide during the tour, via PayPal, or by credit card/cash at our Santa Maria office.
Cancellation Information:
100% refund available if cancelled at least 24 hours prior to excursion start time.
In case of sickness, 100% refund available up to excursion start time if accompanied by a doctor’s certificate.
Please note:
If your payment to us is made via PayPal, they will deduct a non-refundable transaction fee of approximately 2.9% - 3.5% (depending on country of origin) before we receive the money. Should you wish to cancel your booking, we will refund 100% of the money we receive, if cancelled at least 24 hours before or accompanied by a doctor’s certificate.
We provide all the equipment necessary for every excursion.
We always recommend you bring sun protection as the sun in Sal is strong, as well as cameras to capture the best of your excursion!
There are a few excursions (as listed below), where you will get wet, so swimwear and a towel are advised.
Seadoo Safari:
As our Seadoo Safari is a sea based snorkelling excursion, you will need to bring swimwear and a towel.
Shark Experience:
On our Shark Experience, our guests wade out into the water with sharks, therefore suitable clothes and a towel will be necessary. Sea shoes will also be required, but don’t worry if you don’t have any, there is the opportunity to hire suitable shoes at Shark Bay for €3.
Sal Island Tour:
As part of our Sal Island Tour we visit the crater of an extinct volcano and you have the opportunity to float in a therapeutic salt lake, so swimwear and a towel will be needed if you wish to take part in this activity.
As these are nature excursions to see animals in their natural habitat we cannot guarantee that you will see the wildlife anticipated on your excursion. However, we have designed these excursions to maximise your chances of seeing all the wildlife advertised and it’s our belief that you will see the animals you are expecting to see.
Our tours are offered in
- English
- German
- Dutch
- French
- Spanish
- Portuguese
- Polish.
Yes! We meet guests at their hotel reception at the start of our excursions and drop them back at their hotel at the end of the excursion.
We have several new air-conditioned minibuses that we use for our excursions. We also have a 4x4 and a Land Rover Defender that we may use for smaller groups. All our vehicles are suitably insured and regularly maintained. All our vehicles have seatbelts. At Explore Cape Verde all our drivers are suitably qualified, professional and trustworthy.
Pick-up trucks are a common vehicle used for excursions here on Sal. However, guest safety and comfort are paramount at Explore Cape Verde, so we do not use pick-up trucks to transport our guests.
Yes, contact us (https://www.explorecv.com/contact)and we can inform you of our group offers!
Yes! We have a variety of excursions suitable for children or for the whole family. Children are welcome on our Shark Experience, Sal Island Tour and Birdwatching.
Children need to be accompanied by an adult at all times.
Yes! Contact us (https://www.explorecv.com/contact)and we can arrange tours adapted to your specific needs.
Yes! We are happy to provide private tours. Contact us (https://www.explorecv.com/contact)for more details.
Yes, Explore Cape Verde is fully licensed and insured to ensure your complete safety and security on all excursions. We also have a specific Endangered Species Licence allowing us to legally observe nesting loggerhead turtles, lemon sharks and the rare birds on the island.
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